Chemicals and other bottled products may be returned if they are sealed, undamaged and have not been used or otherwise modified.

Bottles or containers that have been damaged or have leaked during shipping cannot be returned but are covered if you opted for the Parks Car Care Shipping Warranty at the time of checkout. All chemicals that meet initial return criteria will be inspected upon arrival to our warehouse. Return criteria that has not been met or accurately described may disqualify a product for a refund.

Chemicals can be returned as described up to 30 days from the delivery date.

Microfiber towels, brushes and applicators may be returned if they are sealed in the original packaging, undamaged, unwashed and have not been used or otherwise modified.

Microfiber towels, brushes and applicators cannot be returned if they display color degradation due to washing/usage, display tears or fiber damage, or contain debris or product due to prior usage or misuse. Items damaged during shipping may be covered if you opted for the Parks Car Care Shipping Warranty at the time of checkout. All microfiber products, brushes and that meet initial return criteria will be inspected upon arrival to our warehouse. Return criteria that has not been met or accurately described may disqualify a product for a refund.

Microfiber products, brushes and applicators can be returned as described up to 30 days from the delivery date.

Tools or other items with demonstrable manufacturing defects may be returned if they are returned in the condition they are received. It is required that these items are returned in their original box or packaging, within reason.

Tools and other items cannot be returned if they display damage, clear signs of misuse or have been modified in any manner. Items damaged during shipping may be covered if you opted for the Parks Car Care Shipping Warranty at the time of checkout. All tools and other products and that meet initial return criteria will be inspected upon arrival to our warehouse. Return criteria that has not been met or accurately described may disqualify a product for a refund.

Tools and other items can be returned as described up to 30 days from the delivery date.

If we make an error that requires a return, a paid shipping return label will be sent to the email address provided during checkout after the return has been approved by our staff. Examples of returns authorized due to our error are:

• The wrong item or variant (color/size) of an item was sent
• The incorrect quantity of an item was sent
• The item is demonstrably defective or not performing as intended by the manufacturer

If an item is returned for the following reason(s), you will be responsible for all return shipping costs:

• You've changed your mind and no longer want the item(s)
• The wrong size, color or variation of the product was ordered
• The item was misused relative to the manufacturer's directions
• The item(s) arrived late due to carrier errors or the appropriate shipping method was not selected during the checkout process

If you are shipping an item valued at over $50, you should consider using a trackable shipping service or purchasing shipping insurance with your chosen carrier. We cannot guarantee that we will receive your returned item.

Refunds for approved returns will be processed as soon as the return is received and inspected at our warehouse. An email confirmation will be sent when your return is received, as well as a refund confirmation for items returned as described above. If an item is not received, no refund will be provided for that item. Refunds may take up to 3-5 days to process dependent upon your payment method or bank.

Before initiating a return and emailing support@parkscarcare.com, please ensure to include the following information in your return request so that we can process your request as efficiently as possible:

• Order Number
• First and Last Name
• Order Date
• Items you are returning
• Reason for return and any supporting photos, videos or other necessary information

Once your return request has been reviewed, a Parks Car Care representative will contact you with approval and further instruction.